What types of flooring products does Euroflor offer?

Euroflor offers a wide range of flooring solutions, including carpets, luxury vinyl tiles, and planks, designed to meet a variety of residential and commercial needs.

Where can I purchase Euroflor products?

You can find Euroflor products at leading flooring retailers throughout New Zealand. Check our retailers list for more info https://www.euroflor.nz/retailerlist

How do I become a wholesale customer or partner with your company?

To become a partner with our company, please reach out to one of our Territory Managers. They will be more than happy to assist you through the registration and partnership process. You can contact them via phone or email, and they will guide you on the steps to establish a wholesale relationship with us. We look forward to working with you! Here is our contact info https://www.euroflor.nz/contact-us

What is the typical delivery time for Euroflor products?

Delivery times may vary based on your location and the specific products ordered. Our team will provide you with estimated delivery times when you place your order.

Is Euroflor able to deliver products nationwide in New Zealand?

Yes, we offer nationwide delivery coverage to make our products accessible to customers across New Zealand.

Can I request a specific delivery date or time window for my order?

We aim to accommodate your preferences as much as possible. You can discuss specific delivery requirements with our team, and we will do our best to meet them.

Can I change my delivery address or delivery instructions after placing an order?

Typically, once your order is shipped, changes to delivery details may not be feasible. However, we understand that exceptions occur, and we handle such requests case by case. Contact our customer support promptly if you need changes, and we'll work to find the best solution. Depending on your circumstances, additional fees or delivery time adjustments may apply.

Does Euroflor provide tracking information?

Yes, we provide tracking information for most of our shipments. You will receive tracking details so you can monitor the progress of your delivery.

Click the below links to track your order

Bascik

Toll NZ

What should I do if there is an issue with my delivery, such as damaged products or missing items?

Contact Us Immediately: Reach out to our dedicated customer support team as soon as you identify the issue. Time is crucial in resolving the matter efficiently.

Provide Essential Details: When you contact us, please be prepared to provide essential information, including your Sales Order Number. This helps us quickly locate your order in our system.

Document the Issue: If you've received damaged products, we kindly request that you take clear photos of the damage. Please send these photos to our email address at sales@newflor.co.nz. The Sales Order Number should be included in your email subject or body for reference.

Include All Relevant Information: In your communication, describe the issue in as much detail as possible. Include the type and quantity of damaged or missing items, along with any pertinent information that will help us understand the situation fully.

Swift Resolution: Our customer support team will investigate the matter promptly. We will work diligently to find a satisfactory solution, which may involve replacements, refunds, or other appropriate actions, depending on the circumstances.

Does Euroflor provide installation services, or can you recommend installers?

While we do not offer installation services, we can recommend experienced local installers who are familiar with our products.